Job Position: BFCHRJ-001 – Bahraini Sales Consultant/ Cashier
Job Description: BFC Exchange – Bahrain – The role is about achieving sales target, providing customer service and ensuring all operational policies and procedures are followed. The Sales Consultant must provide foreign exchange services including remittances, traveler’s cheques, foreign banknotes and any other services to BFC customers. The individual must maintain a high standard of customer service ensuring Company procedures and controls are followed at all times. Your Responsibilities: Major financial responsibilities will include balancing the cash at the end of the shift and prepare the necessary reports. Ensure the float is counted by the Branch Manager and regular spot checks are carried out on their float. Immediately inform the Branch Manager when a surplus or shortfall is identified in the till. Ensure protection of entrusted money and any other valuables to the company at all times by ensuring the till is always locked when the cashier is not present at their desk. Ensure adequate cash stock is available at all times and when a potential shortage is identified the branch manager is immediately advised. Stick to the advised limits for cash stock. Understand that the commission and revenue from all transactions is associated with the costs of running the branch operation and therefore its profitability. Deliver the highest standard of Customer Service is given at all times and develop client relationships to a position of loyalty so that customer always recognizes you. Help prospective or existing customers to understand their needs and explain options to prospective customers regarding the best product available for them to use. Respond promptly and efficiently to customer’s instructions, requests and enquiries at all times regardless of whether it is your direct responsibility. All staff should actively seek to manage any queries to a successful conclusion. Make suggestions for improvements to customer service to the branch manager based upon feedback from frie…see more details
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