Job Position: Telephone Operator Supervisor Al Jazirah Al Hamra, North Ras Al Khaimah Waldorf Astoria Ras Al Khaimah
Job Description: Al Jazirah Al Hamra, Ras al-Khaimah – . A Telephone Operator Supervisor assists with daily operations and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies. What will I be doing? As a Telephone Operator Supervisor, you will assist with daily operations and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies. A Telephone Operator Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Achieve positive outcomes from Guest queries in a timely and efficient manner Accept and deliver all messages correctly and promptly for both Guests and management Ensure all wake up calls take place at the correct time Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate Handle emergency calls immediately and relay comprehensive and accurate information, as required Demonstrate a high level of customer service at all times Comply with hotel security, fire regulations and all health and safety legislation Attend appropriate training courses, when required Demonstrate a knowledge of all hotel services, local attractions and landmarks in the h (more…)…see more details
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