Job Position: Telephone Operator – Arabic Speaker at Crowne Plaza Dubai
Job Description: InterContinental Hotels Group – Dubai – Do you see yourself as a Telephone Operator – Arabic Speaker? What’s your passion? Whether you’re into scuba diving, golf or dancing the tango, at IHG we’re interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies – people who put our guests at the heart of everything they do. And we’re looking for more people like you to join our friendly and professional team – people that help us create great hotels guests love. The Crowne Plaza Dubai is an upscale hotel brand located along the business area of Sheikh Zayed Road with over 568 rooms, 13 international restaurants and bars, and has one of the largest meeting, conference and banqueting facilities in the UAE. We are looking for reassuring, social, goal-oriented, dynamic, confident people to join around 700 colleagues who are committed to maintaining the highest standards of quality and service which define our company. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us. At the moment, we are looking for a Telephone Operator – Arabic Speaker to join our enthusiastic, warm and friendly Front Office team at Crowne Plaza Dubai. As a Telephone Operator – Arabic Speaker, you will ensure that all guests are served to the company standard in the Front Office Department. You will ensure that the highest standards of hospitality and welcome are demonstrated at all times within Front Office areas. The Key Responsibilities are: Process all incoming and outgoing calls accurately and courteously Records and controls accurately wake up calls Pages guests in co-operation with concerned departments Records all entries on traffic sheets Assists guests with international calls and directory queries Abides by principles of guest privacy Handles guests needs or requests and reports complaints to the Telephone Supervisor Report on logbook daily Bill call costs Aware of local telepho…see more details
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