Job Position: Front Office AQ [MJ].Assistant Manager Front Office.23871
Job Description: Jumeirah – Jumeirah, Dubai – Purpose To support the Front Office Manager and undertake responsibilities during their absence Main Duties: Comprehensive knowledge of the hotel, including all departments, services and outlets Oversee the weekly duty roster as well as monthly attendance records, annual vacation plan and lieu days for Butler Service colleagues Handle booking out guests in case of overbooking situations and act as the hotel’s Duty Manager Must be thoroughly aware of emergency procedures and be able to handle such situations Attend the daily handover briefings and assist in the daily operation Constantly analyze business practices and identify opportunities for improvements which result in an increase in revenue, guest satisfaction and/or cost savings Demonstrate awareness of the departmental budget and assist in maximizing room sales Manage the Upsell Program, including setting monthly targets Assist the Front Office Manager in preparing the departmental budget… Assist the Front Office Manager with regards to credit facilities of in-house guests Sign late charge letters and ensure that all charges are justified with sufficient backed up Perform any related duties and special request from the Front Office Manager and/or Director of Rooms Develop colleagues by delegating tasks and empowering them to make sure they achieve the desired results Carry out annual and performance appraisals Must be fully aware of Customer satisfaction index scores thru JD power. Review and Identify areas of improvement and organize training as required. Must be aware of Tripadvisor rating, potential competitors and actively encourage all the guest to post a review in order to improve and maintain ranking. Qualifications Bachelor/ Master Degree in a given At least 3 years Assistant Front Office in a 5 star hotel with a minimum of 200 rooms. Fluency in written and spoken English Knowledge of basic Microsoft Office applications. Knowledge…see more details
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