Job Position: Digital Business Services Operations Principal
Job Description: SAP – Dubai – As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably. DBS Operations is part of the EMEA Digital Business Services (DBS) Operations team that works closely with Head of DBS in each SAP Market Unit. ROLE OBJECTIVE The primary objective of DBS Operations people is to be a trusted advisor to the DBS Management Team. This role enables the intersection of Strategic Thinking and Precision Execution through seamless engagement with the business. Operations people take a highly professional and inspired approach that will ensure high quality execution of the standardized operating model. ROLE ACCOUNTABILITIES Customer experience – Develop trusted advisor relationship with the MU DBS Delivery team and leadership team – Contribute to the roll out of the Franchise in the MU Consulting Business in alignment with the Global methodology – Proactive delivery of information and insights, in a consistent and timely way One Team – Ensure alignment of DBS Consulting Operations to the Franchise model – Support Services and Software operations to work closely together – Drive the engagement between GCO MU Operations, local Controlling, EMEA DBS Operations, SSC and other regional teams to maximize their effectiveness Support and Drive Business Execution – Support the achievement of the Consulting business KPI’s (Revenue, Contribution, Headcount, Utilization, Backlog accuracy and leakage, Project profitability etc.) – Provide insightful deep dive analysis of areas for performance improvement – Ensure all forecasting and…see more details
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