IT Support Specialist, Madinat Jumeirah | UAE

Job Position: IT Support Specialist, Madinat Jumeirah
Job Description: Jumeirah – Jumeirah, Dubai – , as well as Souk Madinat Jumeirah, a traditional retail and dining experience showcasing the best of Arabia. An exciting position has arisen for an IT Support Specialist, to join the IT Team at Madinat Jumeirah Resort. The main purpose of this role is to ensure the smooth and efficient daily IT Support to the Guest & Colleague, ensuring all hotel guests and visitors receive a High level of service and care at all times. Your main duties will include: · Provides first level IT supports to colleagues and guests within agreed SLAs. · Responds to guest queries in a friendly and efficient manner · Works within the ITIL process framework ensuring all activities are accurately logged · Monitors the performance of Networks, Servers, Workstations and peripherals and informs the Functional IT Manager of any abnormalities. · Maintains an updated IT knowledge to enable continuous improvement to the services offered to users. · Shares knowledge with colleagues within the department · Completes… projects as allocated by the IT Manager / Director of IT · Comprehensive knowledge of computer hardware / software concepts. · Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action. · Evaluates system potential by testing compatibility of new programs with existing programs. · Places software into production by loading software into computer; entering necessary commands. · Maximizes use of hardware and software by training users; interpreting instructions; answering questions. · Maintains historical records by documenting hardware and software changes and revisions. · Maintains client confidence and protects operations by keeping information confidential. · Contributes to team effort by accomplishing related results as needed. Qualifications To be considered for this role, you will ideally possess a qualification in Degree or Diploma in IT related field and Certified MCSE and CCNA. At least two…see more details

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Note: This advertisement for IT Support Specialist, Madinat Jumeirah maybe valid for one month from the date it was posted, so don’t miss the chance and apply now!

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