Job Position: Senior Retail Operations Manager
Job Description: Qatar – Retail Operations – effectively leading and managing the retail portfolio to achieve the company prescribed KPIs; budgeting and sales forecasting, planning, marketing, merchandizing, stock selection, logistics, inventory and warehouse operations, and to ensure overall that the highest levels of customer sales and service are achieved at all times. Heading the opening of new stores within the portfolio and working with various stakeholders to ensure smooth, successful and timely store openings. Brand & Principle Relations – developing and maintaining positive active relationships with business partners and brand principles to ensure positive ongoing support for brands within the portfolio KEY RESPONSIBILITIES: (including but not limited to) Development of a regional and comprehensive annual business plan by portfolio Manage the launching of new/existing concepts regionally Conduct regular competitor & market awareness reviews Develop or enhance prescribed customer services standards Establish, set and implement sales targets and associated measure reflective of prescribed company requirements Achieve and further maximize sales opportunities (and brand awareness) through the development and implementation of an effective marketing calendar Develop, implement and maintain a ‘People Strategy’ focusing on staff training, development, succession planning, etc. across the portfolio Ensure execution of all visual elements pertaining to stores both internally / externally and during all retail events as per principles requirements and guidelines Set relevant suite of ‘core retail KPIs’ linked to the goals around service, selling and general retail operations; and establish process and procedures for monitoring, interpreting and taking necessary actions regarding the same Analyze and provide regular reports to senior management regarding performance against targets, KPIs, etc. and actions taken to rectify short falls Develop relevant budgets for brands and subm…see more details
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