Job Position: IT Applications Manager – SAP – MUST HAVE FMCG EXPERIENCE
Job Description: United Arab Emirates – You will cover routine operational support activities of Applications [SAP & Legacy] and business processes in Dubai. You will support new systems and implementation in Dubai and own the responsibility to organise service delivery [Support, Improvements, etc.] for applications through interaction with Global Service Provider, Vendors, Local IT team. You will achieve your objectives by proactively act and work with all the business functions. Client Details Global FMCG brand rapidly expanding across the middle east Description APPLICATIONS SUPPORT and DEVELOPMENT Provide quality support and functional expertise to the end..user in Dubai SD/MM/WM/FI/CO/APO/HR areas, being incident/problem escalation point for Service Desk specialistsChallenge and Verify priority and severity for the support requests, ensuring the proper focus and sequencing of the activities in the functional areaProper classification of coming requests with clear results communication to the businessRoot cause… documentation for system procedures/business processesReporting Project statuses and Support/Maintenance activities to IT Manager and Business stakeholdersRe..enforce a team culture of excellent customer service with an emphasis on consistent communication with the business CHANGE and PROJECT MANAGEMENT Providing knowledgeable support to the business initiatives in MM/SD/WM/FI/CO/APO/HR areas according to the best practice existing in the areaFacilitate requirements definition with business, perform analysis proposing possible alternatives in terms of possible impact and cost/benefitFunctional/technical specification design and validation for ongoing projects/changesPreparing the test..plan and conducting technical and business..integration tests with further sign..offEnsuring solution compliance with local regulations, audit requirements, legal standardsCoordination of Local and group IT initiatives in functional area in Dubai with engagement of Key UsersOwn change management in the area…see more details
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