Job Position: Guest Services Agent (Arabic Speaker) – Wyndham Doha West Bay
Job Description: Wyndham – Doha, Qatar – As a guest service agent, reporting directly to the Front Office Supervisor, you will be responsible to resolve guest complaints and requests and liaise with the department concerned to ensure immediately follow up to provide an excellent service. KEY RESPONSIBILITIES Welcomes and check in of guests, including processing of group arrivals Checks out departing guests using the hotel’s accounting systems. Responds to telephone in a professional manner according the WHG policies. Achieves positive outcomes from Guest queries in a timely and efficient manner. Demonstrates a high level of customer service at all times Attends appropriate training courses when required. Demonstrates a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge. Complies with hotel security, fire regulations and all health and safety procedures. Anticipates and address guest’s service needs. Always greet guests in a friendly and professional manner Engages each guest as a unique individual and listens attentively to their requests Ensures lgging and delivery of all messages, packages and mail in a timely and professional manner. Must maintain constyant communication with housekeeping. Follows and enforce all wyndham hotel credit policies Is attentive, friendly, helpful and courteous to all guests, managers and other employees. Monitors all VIPs, special guests and requests. Reviews guest request log on a daily basis. Receives and posts to the appropriate portfolio all cash received in payment of room accounts. Has proper records and posts to the appropriate portfolio all payments of room accounts. Assigns safety deposit boxes to guests and observes proper procedure on key control as well as entry. Is able to work in a multicultural environment. Leadership Maintaining a business environment based on the Code of Conduct and Company Vision. Human Resources Ensure 100% compliance with all mandatory…see more details
Note: This advertisement for Guest Services Agent (Arabic Speaker) – Wyndham Doha West Bay maybe valid for one month from the date it was posted, so don’t miss the chance and apply now!Get a job, Upload your CV to HiringUAE
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