Job Position: Front Office Supervisor – The Abu Dhabi EDITION
Job Description: The Abu Dhabi EDITION – Abu Dhabi – . Ensure all forms of communication are used to full capacity and relevant information is handed over to the next shift. Demonstrate and promote Quality Awareness amongst the Front Office team. Seek ways to improve and maintain guest satisfaction scores for all front office sections. Process all payment types such as room charges, cash, debit, or credit. Review and action the accurate set up of accounts for each guest (i.e., share-with’s, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest calls and/or request. Communicate with Rooms Coordinator to track readiness of rooms for check-in. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in scheduling, evaluating…, counseling, disciplining, motivating and coaching employees. Speak with others using clear and professional language. Prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Ensure proper use of the telephone etiquette as per EDTION standards. Establishes and maintains open, collaborative relationships with employees. Perform any other reasonable job duties as requested. Ensuring and Providing Exceptional Guests Service Collaborates with the whole of the Front Office team on ways to continually improve guest service. Provides services that are above and beyond expectations for guest satisfaction and retention. Serves as a role model to demonstrate appropriate behaviors. Displays outstanding hospitality skills. Safety and Security Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies…see more details
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