Job Position: Digital Business Development Manager
Job Description: Emirates NBD – Dubai – Job Grade: P Brief Description: Lead the e-commerce processes and enhancements on the portal to increase online sales including merchant deals and upselling and cross-selling of products manage strategy and execution of customer offer/ financial recommendations on the portal by aligning with CLM and product teams. Responsible from constructing complex cross-selling and upselling scenarios, delivering the right services and transactions to the customers considering segment specific needs, as well as customer profiling at the micro-segmentation level Lead the personal finance management proposition of the online portal, interact with product and segments teams to deliver the most relevant PFM proposition Ensure the delivery of a flawless and consistent UXUI across the portal at all times considering different devices and platforms, manage relationships with the UXUI consultants and other similar stakeholders Responsible from the analytics tracking and traffic monitoring on the portal, identifying the specific behavior of customers and customer profiling by interacting with CLM team Manage offers and deals with ecommerce partners/ merchants, integration of our portal with their portal and maintenance of merchant offers on the portal Lead online streamlines and processes, ensure understanding of business requirements among all stakeholders, track the project implementation process, manage the UAT stage and deliver the project with maximum quality Coordinate all stakeholders including product teams, IT, Risk, legal teams and other 3rd party vendors and collaborate with them to drive the solution through delivery Understanding the needs of the digitally connected customers, keep up-to-date with current and future online trends and adding new value-added services and transactions that are in demand by customers and aid in the migration to online channel Knowledge and understanding of lean process practices and processes designed on global best practice websites…see more details
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