Job Position: Service Associate – Front Office Agent
Job Description: Shangri-La – Abu Dhabi – Traders Hotel, Qaryat Al Beri, Abu Dhabi The hotel comprises 301 well-appointed guestrooms and suites. Rooms start at a spacious 32 square metres and feature a stylish design of warm tones and comfortable furnishings. For travelers requiring the highest levels of service and attention, the hotel also offers 80 Traders Club rooms on the seventh, eighth and ninth floor, as well as suites on the first to seventh floor. With a blend of contemporary style and comfortable furnishings, Traders Hotel, Qaryat Al Beri, Abu Dhabi is ideally located in the Qaryat Al Beri complex, which houses Shangri-La Hotel, Shangri-La Residences, CHI, The Spa at Shangri-La, The Villas by Shangri-La and a Souk. JOB ROLE: Front Office Agent are one of the first Ambassadors that a guest comes in contact with maintaining a high standard of service and hospitality at all times. His or her friendly, authentic approach creates a unique and personalized guest experience where the guest can get the most out… of their stay and makes them feel at home. The key responsibilities of the position are as follows but not limited to: Ensures a high level of customer delight at all times by anticipating and exceeding guest needs. Review nest day’s arrivals and blocks rooms for any special requests, early arrivals, specific GTC guests (e.g. VIPs) and groups. Assumes duties as may be assigned by Front office Manager. Complies with hotel’s health, safety and hygiene regulations. Prepares a shift hand-over to the incoming shift. Reviews group accounts daily for accuracy. Checks cashiers banking at completion of shift. Ensures proper hand-over of all outstanding issues to next shift. Assigns routine daily tasks to staff and follows up on completeness. Conducts Front Desk routine maintenance inspection & raises work orders as needed. Maintains cleanliness and order in the Front Desk area at all times. Ensures that all guests receive consistent, prompt and cordial attention at all times. Ensures…see more details
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