Job Position: Business Analyst – CONSUMER BANKING GROUP
Job Description: ADCB Abu Dhabi Commercial Bank – Abu Dhabi – ADCB is looking to hire an experienced professional on preparation of detailed functional specifications related to channel initiatives in a bank – Net Banking, Mobile Banking & Contact Center Excellent skills in writing requirement documents, reports, specifications, plans and analysis Good understanding on Retail Banking products like Operational Accounts, Deposits & Lending Exposure in preparing Data Flow, Process Flow using tools like MS Visio and good understanding of UX/UI CBAP or equivalent Certification Preferred ACCOUNTABILITIES Requirements Elicitation and Analysis Liaise with key stakeholders to understand and document business requirements for Projects/System Enhancements, propose solutions and/or work arounds, obtain stakeholder approvals, and simplify/translate requirements into system specifications to enable project managers to create accurate and cost effective business cases Test and Project Support Liaise with UAT Management and Quality Assurance team to define and review test strategy, participate in testing cycles and monitor test results in order to ensure desired quality standards are met Complete tasks assigned by project managers (For example: approvals, execution and monitoring) to ensure project deliverables are met User Training Prepare or assist in preparing end user manuals and training materials in order to deliver end user training Policies, Processes, Systems and Procedures Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders Self-Management Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance Customer Service Demonstrate Our Pro…see more details
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