Job Position: Assistant IT Manager – Jumeirah Creekside Hotel
Job Description: Jumeirah – Jumeirah, Dubai – for an Assistant Manager, Information Technology in Jumeirah Creekside Hotel. The main duties and responsibilities of this role: 1. SBU Operations: Drives the role of Head of Department by managing workload assignments, projects and tasks with the team, prioritize and schedules resources accordingly. Ensures focus is maintained on all guest facing support requests and glitches. Proactively monitors guest facing and back of house services such as Wireless Access Points and TV signals. Review HotSOS information and carries out trend analysis. Oversees major incidents, Problems and service requests through various communication channels providing support services to meet the needs of the business. Ensures the team captures and maintains accurate case details for each process to enable greater shared knowledge and reporting. Develops solutions and or workarounds using problem solving techniques in order to restore service as quickly as possible. 2. Operational Responsibility: Adhering to Jumeirah IT… standards and governance in carrying out projects relating to infrastructure upgrades, new innovations, In-room technology upgrades and service enhancements for admin and guest facing areas. Ensures the projects are carried out as per brand standards. ALiaise with the business and Jumeirah IT on large scale projects driven on a group level and perform a feasibility study. 3. Administration: Controls the department expenses and manages the department P&L. Responsible of the departments budgeting process for yearly Capex and Opex budgets. Initiates or renews annual maintenance contracts with supplier / vendors for all IT systems in the business. Works closely with Supply chain and vendors to identify yearly cost saving measures. 4. Other Duties: IT Store Control, IT equipment issuance and activation. Provides the business out of hour’s emergency technical support. Any other duties as may reasonably be requested by the management. Qualifications About You: The ideal candidate…see more details
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