Job Position: Officer – Reservation and Ticketing.Airport Ticket Office
Job Description: Oman Air – Muscat – 1. Optimum management of resources within the shift. 2. Responsible to all day to day activities. Overall Officer of ticketing activities. 3. Ensure that shift are aware of all fare circulars and update all staff from time to time. 4. Safe guard all Cash valued documents. 5. Ensure objectives for all ticketing staff. Set standard and ensure that they are met or exceeded. 6. Extend all services to passengers traveling on Oman Air, in accordance to company standards. 7. Lead, train and develop the staff to achieve the highest level of performance. 8. Motivate staff and recommend reward according to performance and productivity. 9. Create a cordial working atmosphere to increase the productivity of the staff. 10. Prepare duty roster and assign duties to the staff. 11. Coordinate closely with CRC and shift station Airport Manager/Officer. 12. Compile monthly statistic. 13. Inform management about competitor s practices. 14. Update hierarchy with all relevant statistics. 15. Adhere to all management decisions. 16. Reduce reservation cost to the minimum. Strictly adhere to ticketing and reservation ethics. 17. Ensure that all staff follows reservation and ticketing ethics. 18. Adhere to company ethics and standard at all times. 19. Groom, Conduct, and present in accordance with the company’s image. 20. Work in close co-operation with airport staff to minimize the impact of disruption on customers. 21. Any other job assigned by the management. 22. Keeping the manuals up-to-date. 23. Revenue documents inventory control. 24. On daily basis to close station and generate sales summary. 25. ASR of each staff collected and forwarded to revenue to revenue on daily basis. 26. Ensure daily sales collections tallies with the end of the day consolidate sales summary. 27. Ensure sales proceeds are banked every day. 28. Correct system errors by changing VCR status. 29. Generate staff productivity report. Closing Date 18-02-2018…see more details
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