Job Position: Front office (Passport Processor)
Job Description: Shangri-La – Abu Dhabi – Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully-furnished spacious serviced apartments ranging from studios to four-bedroom units. The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometre stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city’s international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city centre. DUTIES: Responsible for the delivery of engaging services to guests within Front Office areas in a friendly and courteous manner and Inputting into the Police Computer all in house guest details as required in a timely and accurate manner. JOB RESPONSIBILITIES Update in the Police computer details of all in house guest that stays in our hotel Attends regular departmental meetings and provides input to improve departmental operations and services to guests. Attends daily briefing and provides feedback on the shift’s occurrences. Maintains a clean, pleasant and neat image to guests at all times. Develops a thorough knowledge of room rates, room locations, type of rooms. When assigned in the lobby to assist in luggage handling and Guest Relations, respond to all manners of inquiries regarding hotel facilities and room features. Completes all filing of the documents in a neat and orderly manner. Checks and ensures that the total guest count in the Police system corresponds with that in Opera at all times. Difference can only be temporary and must be investigated and followed-up upon immediately. Prepare for the next day arrival e.g Registrati…see more details
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