Job Position: Assistant F&B manager in charge of banquets operations
Job Description: InterContinental – Kuwait City – Do you see yourself as the Assistant F&B manager in charge of banquets operations? What’s your passion? Whether you’re into tennis, shopping or karaoke, at IHG we’re interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies – people who put our guests at the heart of everything they do. And we’re looking for more people like this to join our friendly and professional team. To assure highest degree of guest satisfaction by ensuring guests’ needs and requests are addressed promptly during functions. To provide assistance to banquet service staff on different client complaints and requests Monitors the productivity levels of each banquet service staff and extends assistance to anyone requiring guidance during functions Attends and acts on the different guest requests and queries Ensures that the highest quality standards in banquet operation are followed in accordance with the hotel service procedures. Secures delivery of professional service to all guests at all times Coordinates with Banquet Supervisors, Captain Waiters and other departments involved in the preparation for the different functions to determine whether all necessary arrangements have been made Follows up on requirements of functions and ensures these are carried out to the last detail Coordinates with the Account Executives, Kitchen and Main Bar with regard to changes in last minute functions Welcomes and bids farewell to all guests or group organizers Performs other duties that may be assigned from time to time by immediate supervisors Maintains employees’ attendance records, changes of status and evaluates his/her staff periodically as per policy Schedules staff duty according to forecasts Ensures enough staffing to cover big events by requesting extra staff (in-house/outside) Posts revenues in Micros and follow billing instructions as per function sheet Plans events set-up in advance as per function sheet Repre…see more details
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