Job Position: VAC6837-Customer Service temp (3 Months) – Omani Only
Job Description: Ooredoo – Muscat – Ooredoo Oman Family Member: As a Customer Service Champion (Temporary 3 MONTHS) – Contact Centre you will be expected to provides a service porting requests within the service level agreements and meets established targets of utilisation and following up to ensure activation of the customer account has taken place Person: You will be responsible to answers 80% calls within 8 seconds, ensure new requests are sent to the donor service provider on the same day , follow up on pending requests to ensure providing a one stop shop customer experience. You will be responsible to inform the customers if the request have been rejected and provide the proper advice to facilitate the customer with a successful request, never leave the customer unattended, execute the accepted porting requests and activate the customer. You will ensure to identify the ported post-paid customers that should receive final bill of dues, create TT’ where appropriate and obtains customers confirmation that the problem is solved. The Person: To apply for this job you must have a minimum of High School certificate Skills required:: Good MS Office skills Problem solving skills Good Communication skills Very good written and spoken Arabic & English Note: you will be required to attach the following: 1. Resume / cv 2. CV…see more details
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