Job Position: Service Desk Analyst
Job Description: Robert Half – Bahrain – Description Service Desk Analyst – For a Leading Global Private Investment firm in Bahrain – ITIL Certification – ServiceNow experience/certification – MCP Certification – Comp TIA A+ The Company Our client, a leading Global Private Investment firm have an urgent requirement for a Service Desk Analyst based in Bahrain The Role Acting as a the first point of contact between end users and the technology department, the ideal candidate will be responsible for recording details of IT service issues and service requests. You will work to restore services efficiently and quickly or escalate to the appropriate specialist support team. Further duties include: Ensure all incidents are accurately recorded and assigned using the Service Desk Tool (SDT) Manage and prioritise video and audio conferencing as part of daily operations Conduct end-to end service ensuring follow up until confirmed resolution Build relationships with subject matter experts to ensure IT delivered services and end-user productivity goals are understood and indeed exceeded, More importantly you will work with industry leading colleagues in an engaging and collaborative environment. Candidate Requirements ITIL Certification ServiceNow experience/certification MCP Certification Comp TIA A+ Previous service desk experience ESSENTIALS: VDI, video conferencing and strong office 365 skills. Salary & Benefits My Client is able to offer above market salary packages, relocation benefits, outstanding medical and annual leave benefits. This is an immediate requirement and applications are expected to be high, send in your CV for a confidential conversation about the role and company….see more details
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