Job Position: Customer Operations Manager
Job Description: Riyadh – The Customer Success & Engagement Director is responsible for driving the ongoing attainment of outcomes for GE Digital’s strategic customers. They act as an internal champion and quarterback, coordinating the cross functional approach required for sustained customer success and growth. Key focus areas will include outcome attainment, retention, expansion, and customer advocacy. The role will also indirectly be involved in managing a team of Change Agents and Education/Training Consultants. Essential Responsibilities: Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math)• At least 10 years of experience in software or high tech marketing, outcome selling or consultative leadership roles• At least 7 years of experience in a direct customer facing role• Bachelor’s degree required; Master’s preferred• 7-10+ years experience in change consulting and project management• Demonstrated experience influencing change at all levels of the organization• Change planning and Executive Stakeholder management experience• Strong personal presence and interpersonal skills capable of working effectively with others on the senior management team as well as individuals throughout the organization• Detail-oriented, inquisitive, problem-solving in nature• Very hands-on in defining objectives and producing deliverables in a fast-paced environment• Excellent written and verbal communication skills with proven ability to communicate with individuals at various levels within the organization and with external stakeholders• Masterly of Microsoft Office (especially, Excel and PowerPoint)• Strong track record of Customer Engagement & Change Transformation projects at enterprise scale and hierarchical organizations.• Able to excel in a team environment.• Minimum of 5 years of managerial or leadership experience.• MBA or similar a plus• Demonstrates capability to see around corners and prescribe architectures or solutions targeted to maximum scala…see more details
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