Service Desk & VTC Specialist | Kuwait

Job Position: Service Desk & VTC Specialist
Job Description: Leidos – Kuwait – Description: Our Defense & Intelligence Group has an immediate opening for a Service Desk & VTC Specialist to join our team in Kuwait! The Service Desk & VTC Specialist will be part of a dynamic team supporting USARMY Central (USARCENT) G2 and Combined Joint Task Force – Operation INHERENT RESOLVE (CJTF-OIR) CJ2 customers in Kuwait and throughout South West Asia, including both U.S. and coalition personnel. Tge successful candidate will have a demonstrated capability of resolving Tier I hardware, software, and application problems without supervision. These duties include, but are not limited to diagnosing and resolving workstation software and hardware problems, common Microsoft Office issues, printer issues, basic network (LAN) issues, scheduling & troubleshooting video teleconferences (VTCs), following approved processes and procedures, and troubleshooting these issues in person, over the phone, or through remote system access. More of what you’ll be doing: Provide polite and friendly Tier1 customer service support as part of a service desk team across multiple networks. Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests Complete basic and advanced hardware and infrastructure work as directed, including: running cable and cable management at both workstations and in server rooms, workstation installations, checking UPS systems, replacing hardware components of laptops & desktops, basic printer maintenance, etc. Remediate problems with Windows desktops, laptops, printers, digital senders, video teleconferences, VOIPs, etc. Execute basic Active Directory tasks and manage NTFS permissions such as share folder access, etc. Troubleshoot, diagnose and resolve software issues with MS Office and Outlook, Adobe, Java, PKIs, etc. Understand how to apply patches and updates to workstations both locally and remote…see more details

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Note: This advertisement for Service Desk & VTC Specialist maybe valid for one month from the date it was posted, so don’t miss the chance and apply now!

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