Job Position: Work Center Manager | 0005
Job Description: STC – Riyadh – Closing Date 11/2/2018 Position Title Work Center Manager Sector Operations Department Operations Control – Planning & Performance Job Location Riyadh HQ Job Purpose Jobs at this level are responsible for ensuring quality operations and maintenance projects for STC’s cable systems, through effective installation of cable equipment, providing technical expertise in fault identification and rectification and acting as a point of contact for all operations and maintenance issues. Also, they are responsible for participating in vendor selection and monitoring outsourced project against schedules, budgets and objectives. Key Responsibilities Coordinates across a number of work units within the specified area of work, to ensure efficient work flows and accurate outputs. Manages large scale projects and initiatives, as may be required by the reporting senior. Manages internal process improvement related projects and initiatives, as guided by the reporting senior. Participates in the development and evaluation of bids received from vendors for building/maintaining new cable systems and negotiates, when required. Inspects procured/manufactured cable equipment by performing quality and factory acceptance tests, to ensure effective quality of STC’s network equipment. Participates in various working committees of telecommunication network/systems consortia including Assignment, Routing and Restoration (AR&R), Operations & Management Group (O&M) and Network Operating Center (NOC) and maintains effective relationships with the member parties. Monitors Key Performance Indicators (KPIs) and ensures that the current network/systems meet all established construction and maintenance agreements. Manages analyses of customer complaints and maintenance logs prepared by the reporting team and manages initiatives to improve customer satisfaction. Manages development and communication of statistics related to customer feedback on parameter inconsistencies …see more details
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