Web Support Executive | Dubai

Job Position: Web Support Executive
Job Description: Global Hotel Alliance (GHA) – Dubai – CMS maintenance and monitoring: Assisting with Brand requests and access requirements; Proactively identifying areas of growth CMS maintenance in the following areas: o Insertion of new hotels and brands o Updating and maintaining user manuals o Managing Brand and Property level access rights o Assisting with Brand requests o Image Optimization o eNewsletter landing pages and Special Offers loading o Uploading new content Liaising and supporting Brand Champions and 3rd party agencies to ensure a consistently high quality of all digital assets Reporting on key activities: Monitoring of CMS daily/weekly/monthly reports; creating monthly overview of key CMS activity for internal review; Evaluating Brand contribution and engagement; Ad-hoc reporting for meetings and presentations Assist with reviewing, writing, editing and maintaining discoveryloyalty.com web content and digital assets REQUIREMENTS Degree in marketing, eCommerce, communication, or a related field with minimum 2-year experience in eCommerce, website management, or online content management Highly proficient in all MS Office products Possesses strong English writing and editing skills and understands appropriate grammar, spelling and punctuation rules; Supports GHA’s and member brand’s defined voice, tone and nomenclature of the site Demonstrates thorough understanding of website usability and interfaces, experience in data driven web applications and skilled at manipulating data cross-platforms such as Excel or Word into a CMS program. Understands information architecture and content design requirements Understands brand revenue management practices and aligns online content to support brand image Previous experience in online content management and development, online publishing or experience in an interactive community preferred Previous experience of Content Management Systems, Website editing and blogging; Proficient in CRM practices, content publishing, CMS processes Profic…see more details

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