Job Position: Senior Officer ,Client Service Group
Job Description: Standard Chartered Bank – Bahrain – Client Services · Provide the highest standard of client service in response to client enquiries and complaints, so as to create improved, lasting relationships with our clients. · Responsible for client satisfaction with service arrangements and delivery. · Work with internal stakeholders to provide end-to-end query resolution to client satisfaction. · Continually identify opportunities to improve client efficiency and performance, · Work closely with Transaction Banking Implementation Manager for complex implementations as per agreed process. Risk & Control · Comply with Operational Risk Framework set out for CSG including but not limited to client identification, complaints and enquiry handling. · Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager. Operational Excellence · Assist in implementation of service and efficiency improvement initiatives in CSG and facilitate transfer of best practice. Solution Activation Team Activities · Manage non-complex implementations and standard maintenance requests end to end (i.e. those implementations without a TB Implementation Manager assigned)…see more details
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