Job Position: Front Office Supervisor Dubai, Dubai Hilton Garden Inn Dubai Mall of Emirates
Job Description: Dubai – . A Front Office Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. What will I be doing? As a Front Office Shift Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Supervise Front Desk operations during your assigned shift to a consistently high standard Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events Advise your shift team of any special events or VIP Guests in the hotel that day Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work Maximize sales revenues through up-selling and marketing program Manage Guest requests, inquiries, and complaints promptly and completely Maintain th (more…)…see more details
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