Job Position: Site Manager – Subject to Contract Award
Job Description: Serco – United Arab Emirates – To provide management and mentoring of an on-site supervision team to ensure that the Services are delivered to agreed KPIs and to the ultimate satisfaction of the client. Structure and reporting relationship The Site Manager is the ultimate contract lead for the delivery of services at AMMROC Based on the specific requirement of the role Key accountabilities Customers – Ensure all contract deliverables are met to support the development of long lasting client relationships through appropriate management of an output based integrated facilities management delivery model. – Understand the complex stakeholder map for the project and develop long lasting relationship – Represent client to navigate through various audits, inspections conducted by local bodies, insurance companies, bankers, investors etc.; – Establish, policies, management plans and procedures for each service under management; – Liaise with clients, staff and external consultants at all levels in matters relating to service delivery; – In conjunction with the client develop business continuity plans for numerous scenarios; – Manage and direct the operations of the business in accordance with Serco’s strategic plan, with an emphasis on standardisation of policies and procedures; – Manage the day-to-day operations of all elements of the Contract to meet all regulatory, business, strategic and Key Performance Indicators (KPI); – Prepare monthly reports and attend monthly leadership meetings; – Manage the collection, distribution and storage of information and reports; – Liaise with customer representatives on an appropriate and regular basis; – Ensure the timely and satisfactory management and resolution of complaints from customers and the grievances of employees, in accordance with Serco’s policies; – Management of subcontractors and suppliers. Operational Excellence – Develop, monitor and review service delivery programs for the contract; – Recommend and administer improveme…see more details
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