Principal Account Manager Online, Middle East | Bahrain

Job Position: Principal Account Manager Online, Middle East
Job Description: Sabre – Manama, Bahrain – Req ID: 22602 Job Family: 5259 Sabre Corporation is a leading technology provider to the global travel and tourism industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. Sabre posted $3.2 billion in revenue in 2014 and employs approximately 10,000 people globally through its three business units – Sabre Travel Network, Sabre Airline Solutions and Sabre Hospitality Solutions. Job Description RESPONSIBILITIES: Develop and maintain relationships across Sabre and the customer’s organization Manage customer’s expectations and maintain effective relationships at all level across customer groups Communicate Sabre’s value proposition and sell additional Sabre products and services within the Middle East region Expand and retain accounts and ensure that ongoing customer service is provided Share results and feedback from key customer engagements with internal teams Provide customer advocacy internally through product development discussions Support the operational SLAs, track and improve performance as needed Monitor and improve customer satisfaction Manage and control existing contracts. Interface with cross functional product, support, marketing and country teams ensuring seamless customer service Document, implement and continuously improve Online best practices to promote positive change Job Requirements Bachelor’s degree, with a proven sales/account management experience within the travel technology space. Solid understanding of the travel distribution or related online industries Knowledge of OTA technology platforms, processes and automation including Sabre, competitor and third party products and solutions. Strategic thi…see more details

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