Job Position: L2 Customer Support Architect – $30/hr (Work from Home)
Job Description: Abu Dhabi – Dubai – Company Name: Crossover LLC Location: Abu Dhabi, Dubai Experience: 5 – 10 Years Keywords / Skills: Customer Support,Technical Support,Java,.NET,B2B,B2C,Software Support,Ticket Management, Troubleshooting Education: Bachelor’s Degree Function: IT Role: Technical Support Engineer Industry: IT/ Computers – Software Posted On: 17th Jan 2018 About Company Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth. Job Description Are you deeply technical but enjoy working closely with customers to troubleshoot business critical issues? Are you as technical and smart as a software architect and really love learning new products and technologies? If you are driven by customer success, enjoy problem solving, and love helping people, then this is the job for you. Job Description: L2 Customer Support Architects are experienced software architects who are deeply technical, but they have the unique ability to couple that with exceptional verbal and written communication skills. They are smart, driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved. The daily activities include: ‘Pair Support’ and working closely with colleagues to learn and teach new technologies and support techniques. The goal of Pair Support is to create a culture where all team members solve tickets on all products in a continuous improvement learning environment. Analyticall…see more details
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