Job Position: Senior Manager Payment System Technical Support
Job Description: Randstad MENA – Riyadh – SENIOR MANAGER PAYMENT SYSTEM TECHNICAL SUPPORT SAUDI ARABIA Are you knowledge of application development and support for Core banking applications and mainframe environment? Do you have 10-12 years working experience? If yes, we want to hear from you! Our client is one of the largest banks headquartered in Riyadh, Saudi Arabia. The ideal candidate would possess the following experience and attributes: Provide full support of all core banking applicationsAccountable for managing and coordinating a team of core systems support resources to ensure uptime and availability and high performance of the core banking applicationsAct as the lead to provide direction and oversight to a team of CT, CIF, RBS, Cards and all core banking support resources.Ensure the uptime and availability of core banking application based on the agreed SLA OLACreate the necessary skill set and capabilities for the application support team members including hiring new resources and restructuring current resourcesSignificant improvement in application support team performance (for example, throughput of work, reduction in request backlogs)Improved relationship between IT org and business usersReduction of application support costsProvides management with accurate reports, regarding all aspects of Strategic Planning, along with conclusions and recommendations.Direct and ensure the effective achievement of functional objectives through leadership.Implements approved departmental policies, processes, procedures and provides instructions to subordinates and monitors their adherence so that work is carried out in a controlled manner. Prepare monthly departmental reports to capture the progress, performance and quality in order to verify all the processes that has been implemented through the month. Manage and oversee the team performance through performance planning, coaching and feedback, also to develop the skills and competencies required for effective individual professional and pers…see more details
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