Customer Experience Architect | Dubai

Job Position: Customer Experience Architect
Job Description: Al Futtaim Group – Dubai – Company: Al Futtaim Private Company LLC No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day. As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us. Come join us to live well, work better, and be the best. ROLE PURPOSE: Facilitate the design of industry leading omnichannel retail services with various product teams & brands. You will marry business needs, user needs & technology to help deliver services that drives measurable value for our customers & the business. KEY ROLE SPECIFIC ACCOUNTABILITIES: Responsible for including appropriate user research activities at each stage of design Responsible for providing & communicating actionable findings clearly from user research activities Responsible for continuously including customers in the design process Responsible for effective facilitation of omnichannel experience design Responsible for educating & coaching the business about customer experience tools & techniques Responsible for delivering the appropriate experience design artifacts within schedule Skills Minimum Qualifications and Knowledge: · Able to communicate clearly at C-level & on t…see more details

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