Job Position: Front Office Shift Leader – Preferably an Arabic Speaker
Job Description: United Arab Emirates – FOSL 1. Supervises, monitors and coordinates all activities in connection with the day to day operation at the front desk, receptionists/cashiers, club floor and concierge. 2. Coordinates, supervises and participates in all activities related to the process of rooming hotel guests. 3. Ensures that all guests receive a warm welcome upon check in. 4. Supervises and coordinates room assignment with the concerned front office sections and other hotel departments. 5. Ensures that all guests are advised of their room numbers and room rate. 6. Promotes hotel facilities efficiently. 7. Handles complaints with immediate action and through follow-up 8. Ensures that billing instructions are accurate and clear. 9. Handles guests’ needs, inquiries and requests promptly. 10. Prepares and submits all required statistical reports on timely basis. 11. Makes necessary arrangements for group and crew check in. 12. Acts as sales person in order to maximize room revenue. 13. Ensures…see more details
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