Job Position: Team Leader , Client Services Group
Job Description: Standard Chartered Bank – Dubai – SKILLS/PROFILE REQUIREMENT Minimum experience of 3 years in the related area will be preferred with basic understanding of various industry ERP (enterprise resource planning) platforms like Java, Oracle, SAP, SWIFT etc., as well as Cash and Trade Products e.g. payments, collections, documentary trade. Detail oriented, innovative, team player, takes end to end ownership Has a drive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients. Comfortable with direct client and business partners interaction, with proven client interaction abilities Excellent interpersonal skills and positive attitude. The successful applicant will: deliver excellent client service and advice to our Corporate (Corporate & Institutional Banking) & Commercial Banking clients in all interactions for their post transactional enquiries, complaints, and other service-related issues. As a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients. Facilitate Channels on boarding, on-going maintenance activities including training and post implementation service support to our Straight2Bank clients Support all operational activities around S2B implementation which includes, but not limited to: providing documentation to clients specific to the agreed solution, pre-filling forms, consulting internal systems and teams (including but not limited to offshore setup teams, technical support teams and various operations/back offices) to handle any refer backs during the course of setup, safekeeping and archival of client documentation Manage short-term/long-term projects like migration of clients from manual transaction channels to electronic solutions (Cash and trade products), internal systems testing during enhancements/upgrate etc., Work closely with Transaction Banking Impleme…see more details
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