Guest Service Attendant | Abu Dhabi

Job Position: Guest Service Attendant
Job Description: AccorHotels – Abu Dhabi – Novotel & Ibis Abu Dhabi Gate Hotels are ideally located on the end of the Greek between Abu Dhabi Gate City and Al Maqta, the hotels are only 10-minutes drive from Abu Dhabi Int’l Airport, 5-minutes from the Convention Centre and 15 minutes from the Corniche and city centre, the hotels are colose to Shaikh Zayed Grand Mosque. The 4 star Novotel Abu Dhabi Gate is featuring 160 rooms and 64 one bedroom apartments in addition to a variety of dining options and Spa facilities. The 3 star Ibis Abu Dhabi Gate Hotel is featuring 252 rooms and 42 one bedroom apartments Contract Job Level Job Job Fixed-term contract: No Status Full Time Anticipated Start Date 01-02-2018 Skills Level of Education A level Areas of study Hospitality Management Professional experiences 1 to 2 years Languages essential English (Fluent) Essential and optional requirements ▪ University graduate / Hotel Management or related course. ▪ At least 3 years experience in the same capacity preferrably in 4* or 5* Hotels. Opera know-how Health in good condition Fluent in English language and conversational Arabic Ensure that the handing of a reservation for the hotel is done with complete professionalism. Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedures are very well handled. Ensure that the quality of the service offered to the guest is in accordance with company and Brand standards. Attend all the departmental briefing and training programs concerned. Prepare lists of arrivals, departures, residents and VIPs. Apply Policy and Procedure for cash handling as per Hotel regulation. Apply Guest Credit Policy as per Hotel regulation. Key tasks Reports to the Front Desk Supervisor. To ensure that all guests who stay at the hotel are completely satisfied and all interactions with them is handled in a very professional manner right up to the payment of the bill. To carry out all the day-to-day Front Office operations as…see more details

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