Job Position: Director of Operation Innovation
Job Description: Dubai – The Director of Operational Innovation is a high-potential member of the Executive Committee accountable for accomplishing innovative business process improvements resulting in measurable financial and/or customer loyalty gains by applying the Lean and Six Sigma methodology in his/her assigned area of responsibility (hotel/area/division/corporate). He/she is a Project Team leader who is an expert in the methodology and tools and mobilises team members and others in the organization to accomplish the aggressive goals specified in the Project Charter. Over the course of a year, he/she would be expected to complete approximately 2 to 6 projects depending on size, complexity and resources. The Black Belt must both influence others to overcome barriers, and coach/train team members in the methodology. Black Belts report to the GM of either a hotel, area, division or corporate, depending on the specific situation and the Master Black Belt. KEY ACCOUNTABILITIES Working with the Master Black Belt (MBB), refines and updates the Project Team Charters including problem statements, goals (financial, customer, process), project scope, staffing Team Members (usually assigned part-time to the team), and scheduling. Plays primary role in selecting Team Members. Plans and leads Lean operations Reviews for a specific process or the entire business unit. Uses Lean tools to identify and eliminate waste and ensures buy in of the leadership team for solutions recommended. Accomplishes the Project Team’s goals by applying the DMAIC methodology (including Define, Measure, Analyze, Improve, Control) and tools, including measurement and statistical analysis tools, and process improvement techniques. Plans and schedules Project Team Member assignments and meetings; designs and facilitates productive team meetings; and manages project activities outside of team meetings. Maintains project on schedule, keeps MBB informed of progress and problems, and attempts to break down bar…see more details
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