Job Position: Technical Support Engineer (Arabic Speaker) D
Job Description: Abu Dhabi University – Sharjah – Company Name: Abu Dhabi University Employment Type: Full Time Monthly Salary: Unspecified Job Role: Technical Support Engineer Minimum Work Experience: 0-1 Years Minimum Education Level: Bachelors Degree Listed By: Employer Career Level: Mid-level Description: Job Description DataTAAG Technologies is looking for a bright Technical Support Engineer to provide enterprise level technical support to our E-government Client in Northern Emirates. Engineers will provide onsite support and also via phone, web, email, and other channels as required. Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports Document knowledge in the form of knowledge base tech notes and articles Preferred Hands On -Implementation / Administration/ Configuration / Debugging Other skills – Customer handling / Vendor Coordination / familiarity with Escalations & RMA process Excellent written and verbal communication skills Hardware and software installations and troubleshooting. Ms office and outlook troubleshooting Avaya IP Telephony solution Skills Proven working experience in enterprise technical support or IT support as a technical engineer Good understanding of Network troubleshooting. Basic knowledge of Windows servers and utilities. Strong problem-solving skills. Excellent client-facing skills. ITIL V3 Foundation Certified Technology Training Cisco / Sonicwall / Trend Micro / Symantec backup / ITServicedesk. Certifications -CCNA / CCSE / CCNP/MCITP will add value to the profile. Location: Northern Emirates Education Information Technology, Computer Science or equivalent Job Details Job Locatio…see more details
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