Job Position: Call Center Agent/Contact Centre – UAE Nation
Job Description: Abu Dhabi University – Sharjah – Company Name: Abu Dhabi University Employment Type: Full Time Monthly Salary: Unspecified Job Role: Call Center Agent Minimum Work Experience: 1-2 Years Minimum Education Level: Bachelors Degree Listed By: Employer Career Level: Mid-level Description: Job Description JOB PURPOSE To provide & deliver a professional one stop customer service and create a positive impression of the bank over the phone in line with the bank’s established standards. PRINCIPAL ACCOUNTABILITIES Work Management Ensure providing superior customers’ services & answer all incoming calls with maximum quality and highest productivity. Recognize and convert sales opportunities while answering prospect customers’ inquiries and deepen existing customers’ relationships by Cross Selling and generating sales leads. Applying sound & accurate product knowledge. Follow up all activities and requests arising from customers’ calls and deliver as promised. Complaints’ handling and problems’ resolution. Checking and updating customer’s data and information. Provide management with valid and regular customers’ feedback. Ensure efficient secrecy by applying the standards security measurements before providing any information to callers as specified by bank’s policy & procedures. Timely reporting in line with Operational Risk Management guidelines Keeps updated about polices, procedures and practices within department / bank to ensure consistent adherence. Coordinate with HR / Training Center at Head Office in connection with the nominations for training, performance management and other staff related services. Skills Good knowledge of English and Arabic or Urdu. Planning and organizing skills Marketing and selling skills Leadership skills Problem solving skills. Qualifications: University/ Diploma graduate. Experience: Preferably one-year experience in banking sector or any customer service position in a reputed company. Competencies: Team Orientation. Result or…see more details
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