Soft Collection Senior Representative | Kuwait

Job Position: Soft Collection Senior Representative
Job Description: VIVA – Kuwait – Job Description Responsibilities: 1. Manage collection activities related to the external agencies, including addressing their queries, requests and concerns and provide required support to Team Lead. 2. Focal point of contact for the external agencies and vendors. 3. Frequently visit the external agencies to discuss performance, guide them towards improving numbers, address their concerns and share best practices. 4. Ensure proper maintenance of related records. 5. Ensure that the targets are met and collection across all buckets are maximized. 6. Responsible for validating the agency activities through sample checks. 7. Handle customer queries and complaints. Skills Qualification/Skills 1. Excellent written and verbal communication skills 2. Fluency in Arabic and English 3. Customer handling 4. Reporting and presentation skills 5. Minimum 1-3 years of relevant experience…see more details

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