Job Position: Manager, Client Service
Job Description: HSBC – Manama, Bahrain – Manager, Client Service – Premium Team Bahrain, Seef Branch About HSBC HSBC is one of the world’s leading banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programmes and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams. Role Overview: Act as a dedicated point of contact for a portfolio of high income generating customers and build an effective working partnership to become their trusted adviser. Add value to the customer’s business by proactively managing their transactions keeping the customer fully informed of delays and actions being taken to resolve. Work closely with Business Development Managers and deliver service reviews designed to highlight HSBC performance and inform of potential developments. Manage and develop a team of Client Service Officers / Managers to deliver excellent customer service. Duties & Responsibilities: Identify potential opportunities for Business Development. Demonstrate understanding of the clients’ needs and knowledge of GTRF / market best practice. Take ownership of transactions for Premium customers ensuring that CSO’s/CSM’s demonstrate a proactive approach. Contribute to GTRF revenue by assisting with client account planning activities. Provide Client Service Proposition to Trade Premium Customers. Take responsibility for building and managing relationships with Premium customers. Act as a role model on the provision of excellent client service. Manage and guide Assistant Managers. Derive methods to up skill team members and encourage continuous learning and growth establishing Career Development Plans for all reports. Contribute to the continued growth, development and improvement of Trade Premium Client Service. P…see more details
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