Job Position: SPA Aquatonic Sales Executive – Crowne Plaza & Holiday Inn Al Thuraya City Kuwait
Job Description: Kuwait – KUW001599 Job Overview: Under the general direction of the Senior Spa Executive and Spa Manager within the limits of established standards of Spa Aquatonic, local policies and procedures, responsible for all activities relevant to the Front Desk such as check in check out, cashiering and assisting all guests with inquires. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, one Team and Service of the Inter Continental Hotels Group and the brand ethos. To facilitate the proper tracking of Guests & Members, activities, classes, cash flow, relevant accounting procedures as well as provide courteous, friendly help and assistance to all Guests & Members at all times. To up sell treatments and packages and sell memberships. Maintain a sales database and manage member’s data. DUTIES AND RESPONSIBILITIES Opens and closes the Spa each day according to Standard Operating Procedures To oversee the booking system, payment and tracking procedures established for the use of the different Spa facilities as required Provides detailed description of spa treatments, packages, services, promotions, discounts, facility features, and hours of operation Maintains cashier float and ensures accurate daily report of all money received Performs the audit balances and prepares all works for audit in an orderly fashion Endeavors to ensure priority members known, repeat guests and other VIPs receives special attention and recognition Makes confirmation calls to all guests on a daily basis and follow up with guest appointments throughout the day Maintains a detailed waiting list of guests needing appointments Promotes enthusiastically all services that are offered in the Spa over the telephone and in person Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft To assist Spa staff in ensuring t…see more details
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