Job Position: Associate Customer Service Specialist
Job Description: Medtronic – Saudi Arabia – Do you want to direct contact person for all customer orders management within the region for all of Medtronic Arabia’s Business units and for Medtronic International Customer Care & Supply Chain group, concerning sales / purchase orders proceeding and relative documentation preparation. Working in close cooperation with the Customer Care & Supply Chain Manager, Business Unit Managers and Finance Manager. Support sales activities and contributes to structural improvement projects. The job requires good knowledge of Incoterms, customs clearance and certification procedures, understanding of products flow through third party logistic suppliers to the transit warehouses and final customers. The job requires excellent communication skills. The challenge is getting to know the customer, complying with their specific requirements and take care of their needs. A Day in the Life We offer you a position where you will be Order Management & Customer Service Excellence Process and follow up of orders in compliance with current policies, procedures and work instructions. Follow up of financial (payment) situation and control the fulfillment of contractual terms by Customers in close collaboration with Finance department and Business Unit Managers. Support of sales contracts. Day-to-day close relationship with distributors and service providers. Maintenance of Customer and Material Master Files. Work on structural process improvements with Customers and Business Unit Managers. Reverse Logistics Management Management of customer complaints and return process. Coordination on warranty issues. Maintenance of return acceptance criteria. Follow up on Distribution Hold Notifications and the return of hold products to Medtronic suppliers. Supply Chain Management Monitoring of shipments «In-transit». Support of customs clearance procedure. Support of inventory management. Damaged/missed goods monitoring. Control over product availability to reduce items on back-o…see more details
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