Job Position: Customer Contact Manager
Job Description: CHEP – Jeddah, Makkah – This position will be responsible for managing the Jeddah office team from a people and facilities management role and being the liaison with the MELT in Middle East HO on any requirements for the Jeddah office. It will also manage the implementation of new business and /or product offers including create new accounts , load rates and DPL Key accountabilities are as follows: Assist in client/staff training in equipment control procedures Solve clients/staff CHEP systems technical issues Ensure optimum levels of CCT and service are being maintained Assist with the credit control function in collection payments Control and manage the cash sales customers and deposit management system Assist with query / problem resolution Clients/Staff Stock Counts and manage recoveries as per LEC process Help customers to transfer Out pallets to the retailers and wholesalers Call D customers and submit collection request via Siebel to help logistics to plan the trucks and collect pallets on time which improve the FTR Invoice and account reconciliations Proactively analysing customer accounts and reconciliations to resolve any problems at the earliest In-depth analysing of monthly reports Increase E business proficiency Finding and hiring new talent, especially with the aim to increase Saudization Manage Deposit Management system with daily, weekly and monthly reporting To organise and manage the Customer Contact Team and TEMS in MENA in order to ensure that support activities are adhered to within the prescribed procedures and standards. To provide support to the internal clients (Sales, Support, Logistics, Finance) and external clients in order to ensure the integrity of the pooling control system moreover solve the clients queries and control system issues in measurable time, accuracy and effectively hence to reach the perception of value for money and customer care is entrenched in the minds of our clients. Skills Computer literate PC and …see more details
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