Job Position: Guest Services Executive – Front Office – Jumeirah Emirates Towers
Job Description: Jumeirah – Jumeirah, Dubai – At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East. An architectural masterpiece, Jumeirah Emirates Towers offers luxurious experiences in the heart of UAE’s most dynamic city. Soaring high above the central business and commercial district, Jumeirah Emirates Towers is a dramatic backdrop to Dubai’s skyline and a visible statement of the region’s growing corporate success. Comprising of two equilateral triangles, this landmark structure is home to an Office Tower, Hotel Tower and shopping Boulevard. The hotel encompasses 400 spacious rooms and suites, 15 world-class restaurants and bars, Talise Fitness, Talise Spa as well as elite shopping and lifestyle attractions at the Boulevard, a unique…. Actively use the Jumeirah Hallmarks, Guiding Principles and the ‘Everything Considered’ approach in everyday tasks. Live the Vision, Mission, Guiding Principles and Hallmarks of Jumeirah and lead by example. Making sure the guests understand the ‘Stay Different’ concept. Assist the Concierge and Front Office Operations with any guest service requirements. To recognize repeat guests & their preferences. Establish and develop personal guest contacts, promote feedback and be consistently proactive in anticipating guest needs and requirements. Promote the Sirius Loyalty program with enrolling 2 new guests on a daily basis. Ensure that the maximum of guest information are collected with a target of 5 preferences daily and passed on to the guest history team. Maintains open line of communication and co-ordination with related departments to ensure customer requests and complaints are handled effectively and efficiently at all time. Adheres to the Hotel standards and SOP of guest services…see more details
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