Job Position: Employment Consultant
Job Description: Medina, Al Madinah – Pitches and sells Maximus as the partner of choice in Welfare to Work, Tagat & Taqat Plus. Develops own knowledge of Maximus and the relevant programme to enlist Job Seekers. Builds and maintains relationships with the Job Placement Centre and other relevant Partners through telephone, email contact, visits and newsletters as appropriate to ensure enlisting of Job Seekers to the programme. Completes attachment paperwork to sign up Job Seekers to the programme. Provides good levels of customer service to Job Seekers including meeting and greeting Job Seekers in a professional way. Explains the detail of the programme in full to ensure the Job Seekers understands their rights and responsibilities, whilst registering the Job Seekers in accordance with contractual obligations and eligibility criteria. Identifies, clarifies and manages the Job Seekers expectations of the process including data protection, confidentiality and ground rules of the programme and the relationship in order to achieve buy-in to the programme. Identifies appropriate short and long-term solutions’ and interventions as required by the Job Seeker’s needs, programme constraints, and opportunities. Develops and manages Job Seekers job goals using creative techniques and structured questioning to assess the Job Seekers needs and agrees on actions to resolve them. Appropriately classifies and progresses Job Seekers in relation to job readiness categories. Motivates, encourages and empowers Job Seekers, identifying barriers, job goals, and social training needs, referring to the Employability training courses. Manages caseloads to consider internal accuracy rejection rates to achieve targets. Three-way reviews following a training intervention, with the Job Seekers and the trainer to ensure outcomes are embedded and captured. Undertakes 50/50 action plans with all Job Seekers ensuring that all soft and hard goal aims are captured, monitored and develop…see more details
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