Job Position: Student Support Specialist
Job Description: American University of Kuwait – Kuwait – Under the direct supervision of the Associate Registrar, Student Support Specialist staff members are responsible for providing all registration support to students, informing students of relevant University policies and procedures, supporting requests from faculty and administrators, and other duties as assigned. They conduct the SAR sessions, assist students with registration issues, process all forms, issue letters for various government agencies, and develop and update RO forms (declaration, dismissals, probation contracts, consent, etc.). They serve on the Transfer Credit Task force, collaborating with staff members from Admissions and the Academic Advising Center and the Deans of Colleges on transfer credits. Additionally, Student Support Specialist staff are charged with developing initiatives that increase student access to and engagement with the Registrar¢s Office (e.g., development of Zoom as an online help desk tool to eliminate traffic in the office). These staff members also work closely with the colleges on developing the schedule of courses. Additionally, they are responsible for maintaining and archiving all student records, and assisting in graduation planning and execution. Duties and Responsibilities: Responds promptly to phone, email, and fax inquiries, and greets and assists students and parents (per University policy) with registration problems, questions about University policies & procedures, and requests for transcripts, records, & enrollment verification letters. Processes students’ requests in Banner per policy & procedure. Demonstrates the University’s online registration service to new students during Student Advising and Registration (SAR) sessions. Maintains & updates all Registrar Office forms (paper & digital) and communicates updates to relevant units. Collaborates with Admissions & AAC in the transfer credit process, and manages student academic records to ensure accurate filing of all necessary documents, including archi…see more details
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