Head of Client Coverage – Bahrain | Bahrain

Job Position: Head of Client Coverage – Bahrain
Job Description: HSBC – Manama, Bahrain – Head of Client Coverage – Bahrain Bahrain, Manama, Seef Branch About HSBC HSBC is one of the world’s leading banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programmes and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams. Role Overview: Plans, co-ordinates and controls Commercial Banking activities and actively participates in business development. Responsible for the effective relationship management of a portfolio of corporate clients with a view to deepening existing corporate relationships to maximize wallet share, actively cross-selling and targeting new business in order to maximize the income contribution to CMB. This role is also responsible for credit management within the CMB portfolio with asset growth in line with regional and global directives. To market for new quality business and promoting utilization of facilities with a view to achieving / exceeding AOP targets including revenue growth and relationship return target. Duties & Responsibilities: Use customer insight and feedback from various sources to drive improvements. Support a culture of customer-centricity including a focus on recording customer dissatisfaction and using complaints as an opportunity to improve the customer experience. Be efficient, transparent and customer focused and manage services so that our customers’ experience is in line with the expectations we set. Focus on building sustainable growth through relationships. Grow liability balances in the client portfolio. Drive business with new clients through introduction from existing clients. Demonstrate the highest levels of professionalism and integrity, setting exemplary standards consistent with Group Values. Continue to develo…see more details

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