Job Position: Front Office Agent (Arabic Speaker)
Job Description: United Arab Emirates – AJH-JD-FO-08 Job Summary: Be the ambassador of hospitality for the Hotel / Apartments at all times. Assist our guests efficiently, courteously and professionally in all Front Office related functions, maintaining Hotel’s high standard of service at all times. Main duties and responsibilities 1. Have a throughout knowledge of hotel product and services. 2. Welcome all our Guests with a smile and maintain a professional approach at all times. 3. Guest registration and room assignments, accommodating special requests whenever possible, obtaining all relevant registration details required by law and to be entered in hotel internet project which linked with Dubai Police. 4. Attend to each guest in a courteous and efficient manner. 5. Have knowledge of hotel rates, packages and discounts and how to handle each and how each relates to other departments. 6. Have a throughout knowledge of Reservations, Opera and Win HMS . 7. Ensure Bucket check is done daily and registration… Procedures. 20. Be security conscious at all times and inform Manager on Duty of anything suspicious. 21. Perform any reasonable task as requested by the Management. 22. Maintain Guest Request Report Effectively. 23. Maintain Front Office Check List in each shift. 24. To handle guest inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. 25. To maintain a good rapport and working relationship with associates in the Place of Work and all other departments. 26. Conduct site inspections for guests if necessary. General responsibilities: Report to work on time with proper uniform, including name tag. Personal appearance must comply with the standard of the hotel. Develop knowledge about frequent guests and their special requests and needs. Report any unusual occurrences to the Front Office Supervisors or Front Office Manager. At all times strive to represent…see more details
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