Job Position: Custom Clearance Team Leader
Job Description: Doha, Qatar – Daily and routine operations (50%) 1- Heading the clearance department and overall management of day-to-day activities including customs clearance operations at airport / Seaport / land port. 2- Receive and verify necessary clearing documents, coordinate to translate invoices to Arabic or English if necessary, discussing with the clearance staff if required, forward them to delivery section on timely manner within the shortest possible time without delay, with necessary remarks and instructions 3- Resolving the problems faced by the clearance staff, while proceeding with the clearance. 4- Visiting all customs points (Air, Sea, and Land) and meet customs staff wherever located on a weekly basis to evaluate company procedures and make any necessary changes or for checking any urgent clearance operations. 5- Work on assigned key account customers to ensure their needs are met. 6- Manage custom clearance operations for products of the sister companies. 7- Receives any customer complaints and registering it in the complaint register, solve the problem or transfer the details to quality representative for follow-up and action. 8- Follow up for the clearance operations, identifying shipments which requires immediate clearance and prepare report on shipment released and pending shipment to be cleared on a daily basis, making necessary decisions after consulting with GM if necessary, and keep proper records for all pending cases. 9- Liaise with Customs and other governing authorities based on company policy for any issues that will arise during clearance of cargo, interpreting and respond to custom queries, Ensure any refunds are followed up, Sending necessary messages to each and every consignee such as clearance and delay. 10- Receive shipment documents, delivery note, and invoices from Custom Broker and driver, inspect and get approval for payment and passing it to Accounts. Quality and Development (25%) 11- Train and develop other employees, for proper succ…see more details
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