Job Position: Café Supervisor-Waiter-Kitchen Helper
Job Description: Vero Cafe – Kuwait City – Café Supervisor: Ensures the delivery of excellent service by maintaining high staff morale and team spirit Motivates, leads and coaches approximately ten Colleagues Attend pre-cons and meetings as required Adheres to the budgetary guidelines established for the outlet (productivity, revenue and expenses) Trains and coaches new and existing team members Maintains a safe working environment Promotes and enhances the image of the outlet with the use of a marketing plan Assists in the preparation of the departmental budget Successfully resolves guest complaints and follows up as required Ensures the outlet maintains a first class and positive visual impact, including ambiance, cleanliness, orderliness, décor and service flow Assists with recruiting, staffing and scheduling Conducts regular Colleague feedback sessions and performance reviews Creates sales incentives to reach financial goals Waiter: Serve the patrons with the available food & beverages of the cafe on time. Collect payments from customers. Write patrons’ food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff. Take orders from patrons for food or beverages. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required. Prepare checks that itemize and total order costs. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Present menus to patrons and answer questions about menu items, making recommendations upon request. Inform customers of daily specials To report on duty in the correct time in clean well laundered uniform provided by the company. Keep the Restaurant clean and tidy always. Check the table-chair arrangement. To make sure all the sauce bottle lids are spotless. Be polite and friendly to our customers at all times, serve them with a sm…see more details
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