Job Position: Welcome Manager (Assistant Front Office Manager)
Job Description: AccorHotels – Dubai – REGAL TARS Opéra Key tasks GUEST EXPERIENCE / CUSTOMER SERVICE *To closely assist the Front Office Manager in all operational and administrative matters and in the absence of the Front Office Manager to assume full responsibility for entire Front Office operations. *To accommodate and satisfy the requirements of all the hotel guests. *To coordinate the resources available to ensure the hotels capacities and its standards of services are maintained at the highest possible level. *To act on behalf of the hotel’s senior management when required. Maintain a consistent and / uniform standard of service at all times so as to establish the Pullman Dubai Jumeirah Lakes Towers as the preferred and visible hotel in Dubai, renowned for its friendly, efficient, value-for-money and reliable services. *Act as a vanguard of guest experience to establish Pullman’s image of efficiency, friendliness and reliability, and as such, lay the foundation of customer loyalty and return-guests…. BUSINESS MANAGEMENT *Establish and maintain excellent product knowledge as well as by all Front Office personnel. *Examine and approve rebates, paid-outs, adjustments and room discounts, etc. as per hotel’s policy. *Look for new and more efficient ways to achieve the hotels goals. *Be conversant with all front office systems and their maintenance. *Completes the daily log at the end of his/her shift. *Read arrival and departure reports, VIP lists and Food and Beverage Event Orders to familiarize with the on-going Hotel status and activities. *Inspect all rooms reserved for VIPs prior to their arrival. *Correct and report defects on Hotel services brought up by guest’s comments. *Handle all guest complaints tactfully and in person. Follows-up to ensure that every complaint is taken care of to the satisfaction of all parties concerned. *Record all unusual incidents or complaints for information and reference of the Management. *Represent the FOM as licensee in the absence of Senior…see more details
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