Job Position: Senior Facilities Manager (Client Relations)
Job Description: Dubai Properties (DP) – Dubai – IDAMA (Part of Dubai Properties Group) is a provider of Integrated Facilities Management solutions for real estate developments. From the complex maintenance of heating and ventilation systems, to the meticulous cleaning of offices and receptions, Idama manages the facilities of all types of built environment Role: Manage the delivery of effective services, client expectations and client relations with the objective of enhancing customer satisfaction, minimizing customer complaints and maximizing revenue and profitability of respective client account Effectively plan and manage onsite client relations, quality of service delivery as per client SLAs and QHSE standards for assigned client accounts through various FM activities for respective client accounts for profitability whilst ensuring maximum customer satisfaction. REQUIREMENTS Minimum Qualifications: Degree in Engineering or Building Services Minimum Experience (number of years): 10-12 years of experience in facilities management, with 3-4 years in a managerial role Manage the individual clients accounts ensuring the planning and allocation of all resources (to manage manpower vs. task requirement) that ensures effective manpower utilization of resources to meet or exceed customer requirements and expectations and implementation of appropriate standards and controls to ensure that all the unit activities are carried out in an efficient and effective manner, meeting or exceeding all unit objectives. Maintain effective communication with suppliers, Operations dept. and clients in order to ensure all customer enquiries are resolved and customer expectations are managed in a professional manner Manage and lead the account teams – in-house as well as supplier staff – to ensure service delivery as per accepted standards whilst upholding employee motivation, team work, grooming standards, staff performance & development, and client interactions Actively support the Section Head in business developme…see more details
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